badge Uber introduces new safety features for Riders and Drivers amid COVID-19 crisis ~ Tech Siddhi

Tuesday, 19 May 2020

Uber introduces new safety features for Riders and Drivers amid COVID-19 crisis

Uber India today announced  at its first virtual press briefing the launch of a range of COVID-19 specific safety features and policies that will change the way you ride the next time you use the app.


The announcements include an interactive Go Online Checklist for both riders and drivers, a mandatory mask policy for riders and drivers, pre-trip mask verification selfies for drivers, and updated post-trip feedback mechanism and a cancellation policy. All these new features are aimed at building a new product experience, which will help protect everyone, every time they use Uber.


Beginning today, riders and drivers will see a number of new additions in the app, such as:


  • Go Online ChecklistsBefore a driver can go online, they will be asked to confirm, via a new Go Online Checklist, that they’ve taken certain safety measures and are wearing a face mask. A similar checklist has been built for riders. Before every trip, they must confirm that they’ve taken precautions such as wearing a face mask and washing or sanitizing their hands. 
  • Mask Verification: Before drivers are able to start accepting trips, they will be asked to take a selfie with a mask on. Uber’s new technology will verify the driver is wearing a mask.
  • Accountability for all: We are adding new options for feedback including if a rider or driver is not wearing a mask or face cover.
  • Updated cancellation policy: Drivers and riders can cancel trips if they don’t feel safe, including if a user is not wearing a mask or face cover. 
  • New seat limits: To allow for space between the driver and rider during an Uber ride, we’re advising riders not to sit in the front seat. Only two riders will be allowed in a car and they’ll have to sit in the rear seat. 
  • Rideshare Health Safety Education: Working with global and local public health authorities, we have compiled safety tips and recommendations that will be sent to all riders and drivers. 


Announcing the new features, Sachin Kansal, Global Senior Director of Product Management at Uber, said, “Over the last two months, our global tech and safety product teams have been hard at work building a new, product experience for riders and drivers. Today, as India eases its lockdown, it’s important we take all necessary precautions to help keep ourselves safe and to make the next trip safer for all. These new features and policies have been rolled out globally, and we will keep enhancing and revising them as needed to ensure a safer product experience for all.”

Below is the list of cities where Uber services are available as of 19th May, 2020 during Lockdown 4.0

  1. Amritsar
  2. Asansol
  3. Bengaluru
  4. Chandigarh
  5. Coimbatore
  6. Cuttack
  7. Daman
  8. Delhi
  9. Durgapur
  10. Faridabad
  11. Ghaziabad
  12. Gurgaon
  13. Guwahati
  14. Hubli
  15. Jalandhar
  16. Kochi
  17. Kozhikode
  18. Ludhiana
  19. Mangalore
  20. Mehsana
  21. Mohali
  22. Mysore
  23. Panchkula
  24. Patiala
  25. Prayagraj
  26. Rohtak
  27. Silvassa
  28. Sonipat
  29. Thiruvananthapuram
  30. Thrissur
  31. Tiruchirapalli
  32. Udaipur
  33. Vapi
  34. Visakhapatnam

Uber Essential is available to riders in Bangalore, Bhopal, Bhubaneswar, Hyderabad, Indore, Mumbai, and Nashik.  


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